Privacy Policy

(last updated: 10/30/2020)

This Privacy Policy describes how your personal information is collected, used, and shared when you use web properties or technology associated with Neon Screens LLC. This includes when you visit or make a purchase from (the “Site”), associated websites (including our dashboard at, our support web site at, or any other Neon website or subdomain), use the Neon Dashboard, or use Neon devices.

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

1.2 When you visit our website
We collect only basic information – your device IP address, connection information, such as browser type and version, operating system, mobile platform, unique device identifier and other technical identifiers.

1.3 Information we collect when you send a support ticket
When you send a support ticket we collect some information. We collect information that you explicitly provide to us in the ticket submission form. We need your e-mail address to send you a response to your support ticket.

1.4 Instagram data we collect when you log in to our Instagram app
We use the Instagram API to get information about your account. When you connect the app for the first time, Instagram will ask you if you want to give us permissions to read basic information about your account. Without this consent we do not read any information from the Instagram API.
When you grant us access to read basic information we only store the Instagram access token associated with your account. We don’t store any other information related to your Instagram account.
We do not store your e-mail address nor password to your Instagram account.
We comply with requirements or restrictions imposed on usage of Instagram user photos and videos by their respective owners. For instance, posts from “private” accounts aren’t displayed through Neon without their consent, and remove any User Content or other information that the owner asks us to remove.
We collect Device Information using the following technologies:– “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit– “Log files” track actions occurring on the Site or device, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.– “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.– We use services including (but not limited to) Google Analytics, Facebook Analytics, Facebook Pixel, and HotJar.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, ACH account data, email address, and phone number). We refer to this information as “Order Information.
”When we talk about “Personal Information” in this Privacy Policy, we are including Device Information, Order Information, the information gathered on the web site, and any information gathered from Neon devices.

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to: Communicate with you; Screen our orders for potential risk or fraud; and When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services. We use the Device Information that we collect to help us screen for potential risk and fraud, and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store–you can read more about how Shopify uses your Personal Information here: also use Google Analytics to help us understand how our customers use the Site–you can read more about how Google uses your Personal Information here: You can also opt-out of Google Analytics here:, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at
You can opt out of targeted advertising by visiting:

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at:

As part of our range of offerings, third parties may serve content, including advertisements, or collect information directly from visitors, including placing or recognizing cookies on visitors’ browsers. When we post an application and the application links to this Policy, this Policy applies. When a third party app (such as Instagram or BlueJeans) is used, the privacy policy of the third party applies as well.

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below. Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

The Site is not intended for individuals under the age of 13.

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at or by mail using the details provided below:
Neon Screens LLC.
5115 N 27th Ave, Phoenix, AZ 85017